Customer Service

Pricing

Sometimes, our prices are negotiable, so please do contact us with an offer – we won’t be offended if the offer is too low and we will not be rude in response either!

Shipping & Delivery

Shipping charges will be calculated at checkout.

Delivery to the UK will normally be next-day and orders to Europe will be delivered in around 3-4 working days.

We use a variety of courier services to deliver our goods and all ukuleles that are sent will require a signature upon delivery and will be fully insured.

We are happy to ship to any country worldwide, so please contact us for a delivery quote if the price is not already listed.

Privacy & Security

We take your privacy seriously and will not share any data with any third party. Services provided on this site for storing information are strictly for customer benefit.

Returns & Replacements

All vintage/second-hand items are sold as described and may not be returned (item description will clarify whether the item is new or vintage/second-hand).

All new items may be returned back to us within 7 days, with all original seals intact (if applicable) for a full refund or exchange.

Ordering

The checkout procedure is handled by Paypal servers with 168-bit encryption for high security.

When you arrive at the Paypal checkout screen, you will be given the option to sign up with Paypal (if you do not already have an account), but this is not necessary – you can just checkout as a guest if you wish.

Payment, Pricing & Promotions

All payments are processed by Paypal, which means we are able to accept Visa, Mastercard, American Express, Solo, Maestro, Visa Electron and any other method of payment accepted by Paypal.